SMS

SMS

Set up SMS communication channels, manage campaigns, and maintain compliance within the AI Growth System®.

Overview

SMS delivers the highest open rates of any communication channel. This module covers phone number provisioning, message templates, campaign management, and TCPA compliance requirements.

When to Use

  • Provisioning SMS-capable phone numbers
  • Building SMS templates for workflows
  • Running SMS broadcast campaigns
  • Configuring compliance and opt-out handling

Dependencies

  • Core Setup — Account configuration
  • CRM — Contact phone numbers and consent tracking

Common Mistakes

  1. No 10DLC registration — Messages blocked by carriers
  2. Missing opt-out handling — TCPA violation risk
  3. Over-messaging — Contacts opt out permanently
  4. No A2P compliance — Carrier filtering increases
  • Workflows — SMS actions in automation sequences
  • Voice AI — Phone-based communication complement
  • CRM — Contact consent tracking