Reputation
Manage online reviews, automate review requests, and monitor brand reputation across platforms.
Overview
Reputation management automates the process of requesting, monitoring, and responding to online reviews. This module covers review request automation, monitoring dashboards, and response workflows.
When to Use
- Setting up automated review request sequences
- Monitoring reviews across Google, Facebook, and other platforms
- Building review response workflows
- Tracking reputation metrics over time
Dependencies
- Core Setup — Account and business profile
- CRM — Contact data for review requests
- Workflows — Automated request sequences
Common Mistakes
- Requesting too early — Asking for reviews before service is complete
- No negative review routing — Bad reviews go public without intervention
- Generic messages — Impersonal review requests get ignored
- No follow-up — Single request without reminders